Refund Policy — Corallium Flow

This policy covers Corallium Flow subscription fees you pay, whether to Corallium Tech by invoice or through Google Play. It does not cover money your customers pay to you through Flow — see the last section.

1. Free plan

The Flow Free plan is RM0 and stays free. There is nothing to pay, so there is nothing to refund. You can try Flow fully on this plan without giving any payment details.

2. Paid plan

Paid by invoice

A Pro plan billed by invoice is paid by bank transfer or FPX. There is no automatic charging, no stored card, and no automatic renewal that can surprise you.

Because there is no automatic renewal, the simplest way to avoid an unwanted charge is not to pay a renewal invoice. Your account returns to the Free plan when the paid period ends, and your data is not deleted because of that downgrade.

Subscribed through Google Play

A Pro subscription bought in the Android app is paid through Google Play and renews automatically at the end of each monthly or yearly period until you cancel it. To cancel, open the Google Play app, tap your profile icon, then Payments & subscriptions → Subscriptions.

Cancelling stops further charges. Pro access continues until the end of the period already paid for, then the account returns to the Free plan without any data being deleted. Deleting your Flow account or uninstalling the app does not cancel a Google Play subscription.

3. Requesting a refund

If you have paid for the Pro plan and want to request a refund, email us at arunghayatsports@gmail.com with your business name and the invoice reference.

For a Google Play subscription, you can request a refund through Google Play's own process, or email us with your Google Play order number (it starts with GPA.). Google Play subscription refunds we approve are made through Google Play to your original payment method.

We assess each request on its circumstances — how much of the paid period has been used, whether the service worked as described, and whether there was a problem on our side. We will reply to your request by email.

Approved refunds are returned through the original payment method, usually a bank transfer to the same account.

4. Service disruption

If Flow is unavailable for an extended period because of a problem on our side, tell us. We will consider extending your paid period or issuing a partial refund, depending on the actual impact on your use.

5. Money that is not ours

Flow lets you send pay links to your customers. When a customer pays through such a link, money flows from your customer to you through the payment gateway, under your arrangement with that gateway.

• Corallium Tech is not a party to that transaction and does not hold those funds
• Corallium Tech cannot refund money we never received
• If your customer wants a refund, you handle it with them, and through the payment gateway where needed
• Any payment gateway fees are between you and that provider

We can help you locate the transaction records inside Flow to help you resolve such a dispute.

6. Contact us

arunghayatsports@gmail.com

Corallium Tech · Registration No.: SPA/2026/6433