Refund Policy — Corallium Chess

In short

Try it for 14 days without paying anything. If you pay and then find it is not right for you, tell us within 14 days and we will refund you in full.

1. Try before you pay

Every new account gets a 14-day free trial with full access. No card required, no payment taken.

The trial exists so you know the product suits your family before money changes hands. Please use it properly — review a few games, try it during one real sparring session.

2. Full refund within 14 days

If you pay and then change your mind, email us within 14 days of payment and we will refund the full amount.

You do not need to give a reason. We may ask what did not work, because it helps us improve — but your answer does not affect the refund.

3. After 14 days

Monthly — no refund for the month in progress. Subscriptions do not auto-renew, so you will not be charged again.

Yearly — we refund a pro-rata amount for unused whole months, less the first 14 days. For example, cancelling after 4 months refunds 8 months' value.

4. When we refund with no time limit

If the service does not work and we cannot fix it within a reasonable time, we refund the affected period regardless of how long you have subscribed. This covers extended outages and faults that stop you using a core feature.

5. When we will not refund

• Accounts terminated for breaching the "practice sessions only" rule in Terms of Service, Section 3
• Account sharing or resale
• Requests more than 14 days after payment, for monthly subscriptions
• Dissatisfaction that your child's rating did not improve. We never promised this, and no tool can

6. How to request a refund

Email arunghayatsports@gmail.com with your account email, the date you paid, and whether it was monthly or yearly.

We acknowledge within 3 working days and process within 14 working days.

Refunds return to the same bank account used for the original FPX payment. We cannot send to a different account.

7. If you disagree with our decision

Reply and ask us to review it. If we still disagree, you may take the matter to the Tribunal for Consumer Claims Malaysia (TTPM).